Terms of use

Below our terms and conditions for sending in questions for Dairy Australia to answer.

Ask us a question

You Ask, We Answer Terms of Use

Dairy Australia’s You Ask, We Answer section of the dairy.com.au website is governed by these terms of use (“Terms of Use”).  Dairy Australia may update these Terms of Use from time to time and will make them available on the dairy.com.au website.  Dairy Australia does not warrant or guarantee the availability of the You Ask, We Answer section of the website at all or any particular times.

You may ask a question by entering your question in the space provided, entering your name, email address and state, and selecting submit.  You will be required to indicate your acceptance of these Terms of Use before your question can be submitted.  Submission of your question will be acknowledged by email sent to the email address provided. Provided your question complies with these Terms of Use, Dairy Australia will endeavour to provide an answer to your question within three (3) business days of submission. You will be notified if Dairy Australia requires more time to answer your question.  Your question and Dairy Australia’s answer to your question will be published on the website and you will be notified by email when this occurs.  If you do not elect to remain anonymous then your first name and state will appear alongside your question on the You Ask, We Answer section of the website.  At any time you may request that your details be removed from the website by sending an email to questions@dairy.com.au.  Each user is limited to 10 questions per day.

The purpose of the website is to enable you to ask Dairy Australia your questions about the Australian dairy industry and Australian dairy foods.  Your question will not be answered if Dairy Australia is of the view that your question:

  • is not about the Australian dairy industry or Australian dairy foods;
  • relates to the operations or commercial activities of Dairy Australia or any business operating in the Australian dairy industry;
  • is offensive or likely to offend or uses inflammatory, obscene or otherwise inappropriate language or other content;
  • consists of or contains advertising or promotional content;
  • encourages or promotes any illegal, unsafe or inappropriate behaviour or conduct; 
  • contains or may contain defamatory content;
  • is expressed as a statement, comment, is incomplete or unclear;  
  • consists of or contains political content;
  • could only be answered with specialist technical or brand knowledge which is not reasonably available to Dairy Australia; or 
  • requires an answer which involves the provision of advice of any kind.

You will not be notified if Dairy Australia decides not to answer your question for any of these reasons.  Alternatively, Dairy Australia may decide to publish your question in a modified or edited form.  No correspondence will be entered into regarding Dairy Australia’s decision not to answer your question or to publish your question in a modified or edited form.

If you ask a question that we have already answered, we will direct you to that answer on the website.

Questions will be answered with the assistance of subject matter experts using the information available to them at the time of answering each question.  Answers are provided on an ‘as is’ basis and you accept the risk of your use of or reliance on those answers. Dairy Australia provides no guarantees as to the correctness or completeness of any information contained in the answers and accepts no liability for your, or a third party's, reliance on any answers given. From time to time published answers may be updated and any updates will be noted on the website.  Answers will not be prepared with your specific circumstances in mind and may contain inadvertent errors or omissions. To the extent that any answer contains or consists of expert opinion, Dairy Australia does not represent that this is the only, or the only credible, expert opinion on the relevant subject matter. Any external subject matter experts used by Dairy Australia will be paid to provide their expert knowledge.

Dairy Australia accepts no liability in respect of access to, or use of, the You Ask, We Answer section of the dairy.com.au website or any answers provided on the website, except to the extent that we are required to do so by law.  

 Our answers may contain links to third party websites which are not maintained or controlled by Dairy Australia.  In providing links to third party websites Dairy Australia does not give any warranty or guarantee or make any representation in respect of, or accept responsibility for, the content of a linked website.  The inclusion of links to third party websites in our answers should not be taken to imply that Dairy Australia endorses or approves of the linked website, or any products or services available from the website or the website operator or owner.  Dairy Australia does not authorise or encourage the doing of any act in respect of content on a linked website which would infringe any intellectual property rights.

You consent to Dairy Australia using, reproducing, publishing and communicating your question, in whole or in part, for any purpose in connection with Dairy Australia’s business.  Your name and details will not be used or reproduced along with any subsequent use of your question.
Dairy Australia collects, stores, uses, discloses and otherwise handles your personal information in accordance with the Privacy Act 1988 (Cth) and as otherwise set out in Dairy Australia’s privacy policy. Our contact details are contained in the privacy policy.